636 NEW POI ADDED IN APRIL RELEASE!

636 NEW POI ADDED IN APRIL RELEASE!

Dear valued customer,

April 2019 Points of Interest update is now available.
We now have 45,087 Points in A-Z POI database.

For confirmation that you have successfully updated your Cabbie’s Mate, please search the A-Z POI database for:

Bankside Hotel Marriott, South Bank
2, Upper Ground, SE1 9JU
(After typing Bankside, please enter space and type Hotel)

Click here for information on how to update 5” and 7” devices

2019-20 NEW A-Z MAPS ARE NOW AVAILABLE TO DOWNLOAD (this is the spring 2019 edition)

We have been updating our A-Z maps TWICE A YEAR to keep up with changes. First release is in Spring and the second is in Autumn.

As you know, there have been some road changes already during 2019. Baker Street and Gloucester Road are part of these changes. These have been amended in the new map. Tottenham Court Road, Gover Street, Bloomsbury Street, Shaftesbury Avenue changes which will be implemented soon have also been amended in the new map.

If you have not updated your A-Z maps for a few years, now is the time. A-Z maps update on our Cabbie’s Mate devices come with 3 consecutive free POI updates. This map update is available for 4.3” non BT, 4.3” BT, 5” and the Android 7” units. These can be purchased from our website navigationmaster.com/_onlineStore

Cabbie’s Mate iOS and Android apps APRIL A-Z Maps and POI update:

ALL iOS iPhone – iPad and Android Cabbie’s Mate customers will receive the latest Spring 2019-20 A-Z map and April POI update automatically. If you have not received any notification, please open the app, tap on ‘i’ info button and tap on ‘downloads’.

Installing iOS and Android apps:

Please be aware that you MUST download the Cabbie’s Mate app and maps via a secure Wi-Fi at home and NOT via 3G/4G. You must also have strong Wi-Fi signal and 2.2 GB free space.

When installing the app, please always accept push notifications so you can receive the map and POI release messages from us.

iOS 12

Cabbie’s Mate subscription app has been tested and working perfectly on iPhone 6, 7, 8, X and iPads running iOS 12.

The Cabbie’s Mate NON-subscription app is not compatible with iOS 12 and cannot be updated. If you are using the NON-subscription app (2013), please back up on your iTunes, otherwise, if you delete the app or change your phone, you will not be able to reinstall it back.

Dropping off and collecting your repaired Cabbie’s Mate unit from JVBrights:

When you drop your unit off at JVBright for repair, please let them know if you will be away for a while or not able to collect when notified. We are more than happy to delay the delivery to suit you, but once we have delivered, we expect the drivers to collect within 48 hours. Repairs will be completed within 5-7 working days from now on. Any unit not collected within 3 months will be disposed of without further notice.

For a device inspection, the set fee is £30. Should your device require physical repair this amount will be included in the repair fee and will not be added.

For those who are not sure of the location, JVBright is at 47/51 Gt Suffolk St. SE1 0BS the taxi spare parts shop by the canteen and the petrol station.

A-Z Map or POI updates can be done online, at home or at JVBright (JVBright will charge an additional £5 for POI update and £10 for A-Z map with POI update for their labor).

Adding our support email to your contact list to make sure you receive our mails

To make sure you receive our response to your email, please add [email protected] to your contact list. Otherwise our mails might be deleted by your anti-virus program or go to your junk mail.

Reviewing your Cabbie’s Mate app on the App Store and Google Play Store:

We always appreciate any feedback. Your positive reviews power our development and support teams. It only takes a minute to review and helps us make the Cabbie’s Mate app better.

If you wish to comment further or for any suggestions, you can always contact us through our website or through your Cabbie’s Mate app. Thanking you in advance.

Please remember, although the functionality of both iOS and Android Cabbie’s Mate app is same, it performs much better on iPhones and iPads.

Advice on Phone or Tablet Preference for Cabbie’s Mate A-Z app

If you are going to purchase a device, our recommendation, based on our experience, would be an iOS device such as the iPhone 6 plus, 6S plus, 7 plus, 8 plus, X or the iPad. We are better placed to recommend our iOS App as there is only one manufacturer which is Apple and less versions of the operating system to work with. We know that our App works well on iOS. You will need to have a 3G (cellular) iPad for the app to work accurately; you will not need a 3G sim.

Unfortunately we cannot recommend a specific Android device as there are over 18,000 distinct Android devices on the market, device brands and models vary making it difficult for us to predict and recommend which devices and operating systems will be compatible with our app.

Click here for more information...

Please remember; support for our Cabbies Mate iOS, Android apps and devices are online only via email.

Frequently asked Questions for 4.3”, 5”, 7” devices

There is useful information on our website which will save you time and inconvenience. Before you contact us or go to J V Brights to drop the unit off for repair, please read the relevant link. It is very likely that the answer to your question is there. If you cannot resolve the issue, then please contact us via email. Please print and keep in your cab to assist you if you encounter any issue with the device or software. iOS and Android apps (revised as of 26th March 2018)

4.3” Cabbie's Mate Troubleshooting and Previously Asked Questions

5” Cabbie's Mate Troubleshooting and Previously Asked Questions

7” Cabbie's Mate Troubleshooting and Previously Asked Questions

Cabbie's Mate iPhone / iPad Apps Troubleshooting and Previously Asked Questions

Cabbie's Mate Android App Troubleshooting and Previously Asked Questions

With the improving British economy, new restaurants, hotels and bars are opening all the time, with many also changing ownership and names. Don’t get caught out on the rank! Make sure your Cabbie’s Mate is up to date. We strongly advise you download the latest points now.

For continuous Updates and Information please follow us:

If you do not have internet connection or a PC and would like help downloading updates, please go to our agent JV Brights at 47/51 Gt Suffolk St. SE1 0BS. They will charge a small fee of £5 to perform a POI update. 7” users please be aware that you can update WITHOUT a PC as long as you have a Wi-Fi connection.

The team wishes you good luck during 2019.