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October 2017 A-Z POI update for all our Cabbie's Mate Apps and devices is now RELEASED. Point check: Mandrake Hotel, Fitzrovia, 20-21 Newman Street, W1T 1PG. All our SUBSCRIPTION Cabbie's Mate apps are using 2017-18 A-Z maps (spring edition).

Cabbie's Mate / iOS App

This page was updated on 28th September 2017

iOS 11 update and iPhone 8
Please be aware that you MUST download the Cabbie's Mate app and maps via a secure Wi-Fi at home and NOT via 3G/4G. You must also have strong Wi-Fi signal and 2 GB free space. If something goes wrong, you must delete the app, RE START device and download again. Make sure your device has at least 50% charge or connected to a charger.

Cabbie's Mate subscription app has been tested and working perfectly on iPhone 6, 7 and iPads running iOS 11.

We have also tested our Subscription Cabbie's Mate app on the new iPhone 8 and it's working perfectly.

The Cabbie's Mate NON-subscription app is not compatible with iOS 11 and cannot be updated.

iOS 10 update implications for NON subscription Cabbie’s Mate app
Since Apple released iOS10 and the iPhone 7, this iOS 10 update will affect all NON subscription Cabbie’s Mate customers.

The Non subscription Cabbie’s Mate app IS NOT compatible with iOS10. If you wish to continue to use your app, please DO NOT update your iPhone or iPad’s operating system. Please also switch OFF the auto updates function on your device so that your device does not update automatically when we release an updated Cabbie’s Mate app. If you download and install the new updated app, your Cabbie’s Mate WILL stop working.

With the iOS10 update, the A-Z map data had to be removed from the App Store since this map was over 3 years old. This means, after this date, if you update your iOS, update your app, delete the app or perform a factory reset on your device, you will no longer be able to download the A-Z maps you paid for.

As long as you do not update your operating system, do not update the app, do not delete the app and do not perform a factory reset, you should be able to use the non-subscription Cabbie’s Mate app for as long as you want.

If you purchase a new iOS device, you cannot transfer the old NON-subscription app.

Our legal obligation is to make sure the app you paid for works on all available compatible Apple iOS devices at the time of app purchase. Although we have no legal obligation, we have been providing fixes for the app after an iOS update and have been providing customer support via e mail without additional charges. We have been spending time and money to do this but unfortunately we have to draw a line. With the iOS10 update, we will not be providing support for the non-subscription app. If you feel this is not fair and your app should work for life, please direct all complaints to Apple, since it is their iOS updates that are causing apps to stop working.

iOS Subscription Cabbie’s Mate A-Z app
As from April 2014 (2014-15 app), the iOS Cabbie's Mate app has been a subscription based app. The STANDARD subscription fee is £29.99 annually and customers will always have the latest maps available to them to download without paying any additional fee even if the map is updated a few months after they purchased the app. As long as customers are subscribed, they will always be able to download the very latest four A-Z maps (Super Scale, Greater London map, Main Road map and Great Britain Road Atlas). On standard subscription, we update the POI once a year with the map update in spring; in April or May. On premium subscription, we update the POI in January, April, July and October.

Subscription automatically renews annually unless auto-renew is turned off at least 24-hours before the end of the current period. Your account will be charged for renewal. Payment will be charged to your iTunes Account at confirmation of purchase. Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase.

Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription for Cabbie’s Mate app.

Managing Subscription - Checking or cancelling your subscription:
On your iPhone, iPad, or iPod touch
1. Go to Settings > iTunes & App Store.
2. Tap your Apple ID at the top of the screen.
3. Tap View Apple ID. You might need to sign in or use Touch ID.
4. Tap Subscriptions.
5. Tap the subscription that you want to manage.

If customers choose not to renew their subscription at the end of the 12 months subscription period, the app will stop working. 

As from November 2016, we update A-Z maps twice a year on both subscription options. There are no fixed dates since we do not know when we will receive the new A-Z maps from Geographers’. Updates are usually released in April/May and October/November.

This app is developed for Taxi Drivers, Knowledge Boys and Girls. Although £29.99 a year may sound like a lot of money, please take into consideration, if you are a Cabbie you may be using this A-Z map app for at least 8-10 hours a day while working. It works out to 57 pence a week to have the latest A-Z maps and POI on your device which is not really a lot of money for what you are getting. Parts of our A-Z maps are customized for easier map reading and we will always have more up to date maps than others since we collect information from Cabbies, Knowledge Boys and Girls and submit them to Geographers' for amendments just before they provide the new maps to us. 

With the end of our Cabbie's Mate hardware, we have diverted our attention completely to the app. We aim to make it a more reliable and suitable alternative to our Cabbie's Mate device. We hope to add new functions in the future.

Switch Between A-Z and iOS Navigation (For subscription app only)
Voice commands with street names and visual instructions can be seen and heard in both navigation and A-Z maps.

We have added an ‘N’ navigation button on the Cabbie’s Mate app tool bar, same as on 5” and 7” Cabbie’s Mate units. This means, when you search for a street, postcode or POI on A-Z, after the entry is found, you can tap on the ‘N’ button and your destination will be plotted on the iOS navigation map and the route will be calculated automatically from your current GPS position. It will be ready to navigate to this destination without re-entering the same address on the navigation map.

You will also be able to scroll the A-Z map, press and hold on any place with your finger and select it as a destination, after it is displayed on the A-Z map, you can then tap on the ‘N’ navigation button and it will plot your destination, calculate your route from your current GPS position on the iOS navigation map, ready to navigate. You will have 2 or 3 route options to choose from before navigating. When you wish to go back to A-Z map, just tap on ‘Back to London A-Z’ on top left corner to go back. You can always switch between A-Z and iOS maps if you are navigating. If you stay on A-Z while navigating, there will be a navigation direction tool bar on top which you can follow while you are using A-Z.

We have also enabled the A to B function on A-Z to work on the iOS maps too. Users can select a starting point from the A-Z search facility or by scrolling the map and selecting the starting point. Then select a destination again the same way for example Manor House to Gibson Square. Not only does it draw a cotton line on A-Z map without being there, but also by tapping on the ‘N’ button, it will plot this route on the iOS navigation map and create a route list for you to see. Please note search function for A to B is only on iPad, iPhone users should scroll and select.

A-Z -iOS navigation link will work on all iPhones but it will only work on iPads if the iOS map is already working since this requires data or if you are at home with Wi-Fi. A-Z can be used on all iPhones and 3G/4G iPads as usual.

Our company aim is to make the lives of Licenced Taxi Drivers, Knowledge Boys and Girls easier; the app, like our Cabbie's Mate device is a tool for the trade. Even in its new subscription form, the Cabbie’s Mate app is a small fraction of the cost of our device. We are aware of the changing climate of the trade and we truly believe that this relatively small fee is no comparison to what this Cabbie’s Mate app ultimately provides the driver. 

Many customers’ questions have been answered previously. Please click on the link below to learn more about our Cabbie’s Mate iPhone/iPad subscription app. You may find it very useful and educational.
Cabbie's Mate iOS iPhone and iPad Apps Troubleshooting Guide

You can view or purchase the Cabbie’s Mate app from the App Store link below.
Cabbie's Mate App @ AppStore


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